We hope you enjoy your shopping experience with us. Your satisfaction is always our first priority. We offer 30-day return and exchange policy. If for any reason you're not satisfied with your purchase, If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email (services@topiy.com) at first.

Cancelling Orders

We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.

Orders can't be canceled once the parcel is shipped out or we have already begun to custom the products.

Return & Exchange Conditions

• Items returned without authorization will not be accepted.
• Items must be returned within 30 days after you receive them.
• All items must be returned in the original packaging, returned items must be unworn, unaltered, unwashed, unused, with tags and in its original packaging.

Non-Returnable Items

• Damage/Lost caused by customers are non-refundable.

Return Charge

1. If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you;
2. If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the freight.
3. No restocking fee to be charged to the consumers for the return of a product.

General Return/Exchange Process

Initiate a return/exchange: When you return or exchange the goods, please email us at services@topiy.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return/exchange request.

Ship the item back: Once your request is approved, an email with return/exchange address and instructions will be sent to you. We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because We will not be responsible for lost return/exchange.

Refund or exchange: When we receive your return/exchange, we will inspect the item in 3-6 working days and then provide a replacement for an exchange or issue a refund.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment:

• PayPal account refunds: Up to 48 hours
• Credit card refunds: Between 3-7 business days

If you haven’t received the refund within the above time, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at services@topiy.com.

Service Email: services@topiy.com

Service Tel:+(86)19925484279

Service Time: Monday to Friday (from 8:00am to 5:00pm EST)

Company Address: OFFICE 5, 8/F, MEGA CUBE, 8 WANG KWONG ROAD, KOWLOON BAY,
KOWLOON, HONG KONG